un paio d'ore fa sono riuscito a parlare con il supporto, ho attaccato il modem ZTE in dotazione. aperto intervento da remoto dopo diagnostica. habemus linea!!!!!
Speedtest by Ookla
Server: HAL Service SPA - Milano (id: 44591)
ISP: Open Fiber
Idle Latency: 23.85 ms (jitter: 0.51ms, low: 23.34ms, high: 24.58ms)
Download: 544.75 Mbps (data used: 552.4 MB)
30.07 ms (jitter: 23.06ms, low: 23.36ms, high: 498.78ms)
Upload: 255.64 Mbps (data used: 428.5 MB)
56.40 ms (jitter: 36.44ms, low: 23.07ms, high: 981.95ms)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/f4914beb-68e1-4c33-b52b-2856371c952e