What you suggest? (Issues with "centralina")

EchoLink

Hi everyone, thanks for this forum, need some advice on my internet situation.

I Got VirginFibra a month ago, but still no service, a technician come after 2 weeks and said they need a "centralina" to get it going (I'm living in a condomino), there is the line, some kind of box but no centralina. Apparently, TIM has to install this. (Not sure why TIM is involved, but that's what technician told me.)

Waited another week, then tried reaching out. After 5 days of clicking "Contact," they finally called. Told me they're working on it, but no promises. They said to wait another 30 days or they'll cancel the contract.

I'm a bit desperate as I need internet for work and I'm relying on LTE/5G right now.

Should I wait 30 more days? (Total of 2 months from activation) What if it never works?

Maybe cancel it now and choose another operator. What operator could you recommend?
My neighbours seems to have internet but as I understood is copper. Shall I get copper (FTTC)? How good is FTTC in real life?

Thank you.

Chat GPT Translation to Italian:

Ciao a tutti, grazie per questo forum, ho bisogno di un consiglio sulla mia situazione internet.

Ho attivato VirginFibra un mese fa, ma ancora niente servizio. Un tecnico è venuto dopo 2 settimane e ha detto che serve una "centralina" per farlo funzionare (vivo in un condominio). C'è la linea e una specie di scatola, ma niente centralina. A quanto pare, deve installarla TIM. (Non sono sicuro del perché TIM sia coinvolta, ma è quello che mi ha detto il tecnico.)

Ho aspettato un'altra settimana, poi ho cercato di contattarli. Dopo 5 giorni a cliccare su "Contatto", finalmente mi hanno chiamato. Mi hanno detto che ci stanno lavorando, ma senza promesse. Hanno detto di aspettare altri 30 giorni o annulleranno il contratto.

Sono un po' disperato perché ho bisogno di internet per lavoro e al momento sto usando LTE/5G.

Dovrei aspettare altri 30 giorni? (Totale di 2 mesi dall'attivazione)
E se non funziona mai?
Forse è meglio annullare ora e scegliere un altro operatore. Quali operatori mi consigliate? I miei vicini sembrano avere internet, ma da quanto ho capito è in rame. Dovrei optare per il rame (FTTC)? Quanto è buono il FTTC nella vita reale?

Grazie.

[cancellato]

TIM is involved because Virgin in Italy relies on TIM/Fibercop cables and services to reach you. It has not its own infrastructure. If your "condominio" has the cables and local fiber distributor, what is missing might be the "splitter" in the street distributor, or something else at the exchange. The fiber rollout means sometimes not all the required pieces are deployed together - some may be delayed until customers request a connection.

EchoLink Should I wait 30 more days?

That depends on you - unluckily sometimes getting a working connection could take weeks, or months. It might be worth waiting for, if you can afford it.

EchoLink How good is FTTC in real life?

Depends on the actual distance from the ONU, and the characteristics of your line (unused branches and crosstalk). Ask your neighbours what speed they get.

gregorst

EchoLink Apparently, TIM has to install this.

Did you check if they (fibercop) started to do some work inside your building? Like fiber cables but without "pte" yet?
Does your building have still the "coverage" on the fibercop.it site ?
If you still have the coverage and nothing moves, I would try to change operator and be followed by a trusted seller (who works internally) here to know if you have the chance to get the ftth or in case of Ko have the specific reason why it went ko.

Regarding the fttc, is it a fiber connection that ends at the "armadio" the big box of tim with the red little roof, from that it is made of copper, more is the distance and less is the speed, it is also influenced by many other things like how many people are connected on the same "chiostrina" the ""splitter"" for your condomio and near condomini

EchoLink

gregorst
This is the box sitting on the first floor of the building (Where the electricity panels are also)

To me it seems that there is the cable but the technician said that there is no "centralina".

ElCresh

EchoLink It appears that there are some ROE (the box when the cable for the apartment is joined with the cable form the street) but si from Unifiber (another TLC operator that have his independent fiber network). Probably TIM/FiberCop have only prepared the cable but the splicing box (to be able to make junction with apartments fiber) is missing and need to be installed.

EchoLink

ElCresh Oh, I see now. I checked also now on Google that Unidata is managing it, and they also offer internet packages. This means that I probably should have gone with them. So stupid didn't checked it first.

[cancellato]

ElCresh

Aren't they two ROEs - the one on the left might be a TIM/FiberCop one, but without its cover is hard to tell - yet neither of them is connected?

EchoLink Unidata is managing it

Check if the Unidata box has any cable entering it - otherwise they have to complete their installation too. The incoming multi-fibre cable needs to have its fibres connectors installed. Then they are plugged into one side of those green modules you see in the boxes. On the other side, they connect to the fibres going to apartments.

Giann

EchoLink if i were You i'd cancel virginfibra and go directly with unidata.
Surely on their proprietary fiber it will give you good performance. Better than an OpenInternet ISP

ElCresh

EchoLink Yes, for sure Unifiber with his fiber is better than Virgin Fibra that use FIA (a pure re-sell of a Fastweb line).

[cancellato] Aren't they two ROEs - the one on the left might be a TIM/FiberCop one, but without its cover is hard to tell - yet neither of them is connected?

Yes, but if I'm not mistaken I've already seen some Unifiber installation with two ROEs. I don't know why. But is probably simpler for them to complete the cabling on the activation date than with Fibercop. Seems that they're ROE is disconnected too.

ag23900

I don’t think TIM’s coverage matters in any way in this case. Unidata usually works together with Open Fiber (not TIM) to lay their own fiber and OF’s.

Both PTEs in the building are Unidata’s. One is the PTE used to terminate their own clients, the other is probably the demarcation point used to connect OF’s PTE, kind of like it was with Metroweb and Tim in Milan.

The technician probably said the “centralina” was missing because there is no PTE for Open Fiber installed yet

You could probably try to get a line activated with Unidata, but you’d probably incur in the same issues with the technician saying the job’s not been done correctly/completely and that another technician needs to go and complete it before any actual activation can be finished

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